Part-time Customer Service Operator

Haverhill

6 month contract - £13,000 pro-rata



Required for our client based in Haverhill, we are looking to recruit a Customer Service Operator for a 6 month contract.



This is a part-time position working Monday to Friday 09:00 to 14:00 and every third weekend, Saturday 08:00 to 17:00 and Sunday 09:00 to 17:00.



The aim of the position is to ensure all customer calls are carried out in the most efficient manner meeting customers SLA requirements.



Duties will include:-

Call receipt and despatch
Input accurate data collection on the call handling system
Keep the customer informed of all incomplete calls and calls outside SLA
To monitor specific engineers in respect of call, location and status
To log all the engineer work on the call handling system
Ensure the Customer Service Team Leader is aware of any problems that may occur with the call handling activity
Administration
Collate information for statistical analysis
Adhere to Health & Safety legislation

The closing date for CVs is 19 November 2009 and interviews are anticipated to be held 25 November 2009

Please call Hayley on 01353 667005 or email hayley@neavesandneat.co.uk

Neaves & Neat Employment Services Ltd. are acting as a Employment Agency for this Contract vacancy.

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