Cambridge computing / IT
French & Spanish spgk Automotive Helpdesk Advisor
French AND Spanish speaking Automotive Helpdesk Advisor
Ref: 557231
Salary: Negotiable
Location: Hertfordshire
Job Type: Permanent
Start date: ASAP
The Company:
Our client, a leading international company within the automotive data solutions sector, is currently recruiting for a fluent speaker of French AND Spanish (TWO languages to be spoken by ONE person), based in their Hertfordshire offices to work in the role of French AND Spanish speaking Automotive Helpdesk Advisor
The Role:
-Responding to product of web based product queries via telephone and email
-Troubleshooting third party software issues relating to company products
-Managing vendor contracts and continuously reviewing service levels
-Managing both level 2 and 3 escalations as part of the escalation process
-Interviewing external users to identify and troubleshoot problems
-Working with application support and database administration to troubleshoot problems
-Acting as a liaison point between, sales, production and customers
-Suggesting changes to products and services to improve processes and reduce costs
-Recording and acting upon customer needs and complaints within other departments
-Quality testing and validating corrections and repairs to system and data
-Recording all customer interactions using CRM tools
-Training all users on company products with specific needs in mind
-Documenting, tracking and reporting technical bugs to all parties concerned
-Escalating queries requiring a higher level of support
-Working in accordance with quality management systems and key performance indicators
Candidate Profile:
-Fluent to business level in French AND Spanish
-Applicants must be educated to degree level or equivalent
-Two to three years of customer service experience is required
-Working knowledge or an active interest in the automotive sector/cars
-Excellent software applications knowledge is required
-Excellent research and problem solving skills
-Outstanding interpersonal skills written and verbal communication skills
-Additional German or Italian language skills are highly desirable
Additional Information:
If you are interested in being considered for the role of French AND Spanish speaking Automotive Helpdesk Advisor, please send your CV by e-mail.
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