Customer Support and Community Manager


HotPrints description:

HotPrints is a fast growing company looking for the right people interested in growing along with the business.

We have created an easy to use photo printing application that integrates into popular social networks, like Facebook and Bebo. Using the HotBook design templates you can make a high quality photo book in minutes. You can share it online and for almost the same price as a greeting card get a 16 page glossy book sent to any address.


Job description:

HotPrints is looking for a Customer Support and Community Manager. This is a dual role that will be responsible for customer service and supporting the operations with our printing partner. HotPrints is a young and fast evolving company so you must have the ability and flexibility to help wherever needed and evolve with the company.


Duties:

Responsible for managing the daily customer support email queue

Answer customer questions on fan pages and other social network channels

Provide key customer feedback to product and marketing teams

Develop FAQs and suggest ways to make customer support more efficient

Communicate with third party printers and ensure all orders are shipped within SLA

Manage payment capture and refunds

Investigate reported software bugs


Skills:

2-5 years consumer facing customer support role

Excellent English writing skills, other EU foreign language is a bonus

Interest and understanding of social network, technology (do not need to be a coder)

Managed relationships with 3rd party vendors

Ability to contribute in a fast paced company with minimal structure, start up experience preferred

Willingness to evolve along with the growth of the company


This position is full time and based in Cambridge, UK.

Contact details

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