Helpdesk Manager- Maidenhead (to 35K)

Key words - Windows, helpdesk manager, 1st and 2nd line, support manager, MCSA, MCDST
A brand new opportunity has become available to join a leading online brand based in London. My client is a leading B2C company and is currently looking for an enthusiastic and motivated Helpdesk Manager to manage and mentor a team of 1st and 2nd line support analyst.

We are looking for a candidate with previous experience within a similar role coupled with management or supervisory experience, and is familiar with ITIL principles and SLA's. We are looking for a candidate that has been involved with disciplinary, staff motivation, work allocation etc. The team is responsible for the resolution, and escalation of helpdesk based queries and the management of incidents and logs.

The environment in predominantly windows based, and candidates will ideally hold a Microsoft accreditation such as MCDST or MCSA or be CompTIA certified. You should have good knowledge of Windows XP trouble shooting, TCP/IP and network support, MS Exchange and ISA server are also key skills required.

It would be advantageous to have experience providing support for Apple Macs, and any knowledge of web based technologies such as .NET, PH, HTML and XML will go heavily in your favour. As well as IT support, the team provide support for internal and 3rd party applications.
You shall also be responsible for the mentoring and training of the technical support analysts, and provide suggestions to improvements with regard support processes.

This is going to be a fantastic opportunity for the right individual, for further details and to apply please send your CV to jon.brass@circlerecruitment.com


Circle Recruitment is acting as an Employment Agency in relation to this vacancy.

Contact details

• Email: jon.brass@circlerecruitment.com