Cambridge office / office admin
Administrator
A varied and busy job awaits the successful candidate for this Adminstration and Customer Service role based on the outskirts of Huntingdon. You will be working in a team of 3 and the working hours are 08.00 - 16.00 Monday to Thursday with a half hour lunch break and 08.00 - 15.30 on Fridays. The duties will include:
- Use the in-house database to log incidents and monitor outstanding incidents and escalate as necessary
- Liaise with other support teams including the Desk Top teams, Infrastructure and Change Management and Configuration Management
- Keep customers and IT staff informed of all IT problems using websites, the computer telephone interface or individual liaison as applicable
- Be aware of and adhere to Service Agreements
- Ensure that customers do not bypass the processes and systems in place for raising calls
- Build and maintain good relationships with customers and colleagues
- Escalate systems, security, customer and other issues through Line Management where appropriate
- On site parking
- Good working environment
- Strong Administration skills
- Good attention to detail
- Excellent customer service skills
- Have the ability to work in a team
- Flexible approach to work
Hays Office Support and Secretarial is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.com